Order Processing

All orders are processed within [X–X business days] of being placed. Orders placed on weekends or UK public holidays will begin processing on the next working day.

You will receive a confirmation email as soon as your order has been placed, and a second notification once your order has been dispatched.

UK Delivery

Standard Delivery: [X–X business days] — [£X.XX or FREE over £XX]

Express Delivery: [X–X business days] — [£X.XX]

All UK orders are shipped via [carrier name]. Delivery estimates begin from the date of dispatch, not the date of order.

International Delivery

We currently [do / do not] ship internationally. If international shipping is available, estimated delivery times and costs will be shown at checkout.

Please note that international orders may be subject to local customs duties and import taxes, which are the responsibility of the customer.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email. You can use this to follow your order's progress through [carrier tracking link or name].

Please allow up to [X hours] after dispatch for tracking information to become active.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery window, we recommend checking your tracking information first. Occasionally, parcels may be held at a local depot or delivery office.

If your tracking shows no update for more than [X business days], or if your order has been marked as delivered but has not arrived, please contact us at [support email address] and we will look into it as quickly as possible.

Incorrect Address

Please ensure your delivery address is correct at the time of ordering. If you notice an error after placing your order, contact us immediately at [support email address]. We cannot guarantee changes can be made once an order has been dispatched.