BEXLY — FREQUENTLY ASKED QUESTIONS
ORDERS
Are Bexly products made to order?
Yes. Bexly products are made to order through our fulfilment partner, Printful. This means your item is produced after you place your order rather than being taken from pre-existing stock.
How long does it take to process my order?
Most orders are processed and produced within approximately 2–5 business days. Processing times can vary depending on the product, order volume and fulfilment location.
Can I change or cancel my order?
If you need to change or cancel an order, contact us as soon as possible at bexly.support@gmail.com.
Because our products are made to order, production may begin shortly after your order is placed, so changes or cancellations cannot always be guaranteed.
Can I order more than one product?
Yes. You can purchase multiple Bexly products in the same order. Depending on the products and fulfilment locations involved, items may occasionally be produced and shipped separately.
SHIPPING
Where does Bexly ship?
We currently ship to the United Kingdom and selected international destinations where shipping is available.
Available destinations and shipping options are shown at checkout.
How long does delivery take?
Delivery time depends on your destination, shipping method, product and fulfilment location.
Your checkout will show the most relevant estimated delivery information available for your order.
How much is shipping?
Shipping costs depend on the products in your order, your delivery destination and the available shipping method.
The applicable shipping cost will be shown at checkout before you complete your purchase.
Will I receive tracking?
Where tracking is available, tracking information will be provided once your order has been dispatched.
Tracking may take some time to become active after the shipment has been handed to the carrier.
Can my order arrive in multiple packages?
Yes. If your order contains different products, they may be produced at different fulfilment locations and shipped separately.
If this happens, you may receive separate shipping notifications and tracking information.
PRODUCTS & SIZING
How do I choose the right size?
Each clothing product has its own size information. We recommend checking the size guide on the individual product page before ordering.
If you're between sizes, please check the individual product's size guide for the most accurate fit information.
Are Bexly products available in different colours?
Product colours vary by design and garment. Available colours and variants are shown on the individual product page.
Will my product look exactly like the images?
We aim to represent our products as accurately as possible. However, colours may appear slightly different depending on your screen and lighting conditions.
RETURNS & REFUNDS
Can I return an item if I change my mind?
UK consumers generally have a 14-day cancellation right for online purchases, subject to applicable legal exceptions.
Please see our Returns & Refunds Policy for the full details and the correct return process.
What if my item arrives damaged or faulty?
Contact us at bexly.support@gmail.com as soon as possible with your order number and photographs showing the problem.
We'll review the issue and work with our fulfilment partner where necessary to find an appropriate solution.
What if I receive the wrong item?
Contact us at bexly.support@gmail.com with your order number and details of what you received.
We'll investigate and help resolve the issue.
Can I exchange an item for a different size?
Because Bexly products are made to order, direct exchanges aren't guaranteed.
If you've received a faulty, damaged or incorrect item, contact us and we'll assess the appropriate solution.
For full information, please see our Returns & Refunds Policy.
PAYMENTS
What payment methods can I use?
Available payment methods are displayed securely during checkout. The options available may vary depending on your location and device.
Is my payment information secure?
Payments are processed through Shopify's secure checkout and available payment providers. Bexly does not need access to your full payment details.
INTERNATIONAL ORDERS
Do you ship internationally?
Yes, to selected international destinations where shipping is available.
Will I have to pay customs charges or import duties?
Depending on the destination, international orders may be subject to local taxes, duties or other charges.
Any applicable charges can depend on the destination and shipping method.
CONTACT
I have another question. How can I contact Bexly?
We're happy to help.