Returns & Refunds
We want you to be happy with your Bexly order. If something isn't right, here's how we can help.
Last updated: 3 October 2026
At Bexly, we want you to be happy with your order. Because our products are made to order, we ask that you contact us as soon as possible if there is a problem with your order or if you wish to exercise your cancellation rights.
Nothing in this policy affects your statutory consumer rights.
- CANCELLATION AND CHANGE-OF-MIND RETURNS
If you are a UK consumer purchasing online, you generally have the right to cancel your order within 14 days of receiving the goods, without needing to provide a reason, subject to applicable legal exceptions.
If you wish to cancel an order, please contact Bexly at:
bexly.support@gmail.com
Once you have told us that you wish to cancel, the goods should be returned within the applicable legal timeframe.
Returned goods should be kept in reasonable condition. You may be responsible for any loss in value resulting from handling the goods beyond what is necessary to establish their nature, characteristics and functionality - MADE-TO-ORDER AND PERSONALised PRODUCTS
Bexly products are made to order through our fulfilment partner.
Some goods may be excluded from the usual cancellation right where they have been made to the customer's specifications or clearly personalised, where an applicable legal exception applies.
This does not affect your statutory rights if an item is faulty, damaged, incorrect or otherwise does not conform to the contract.
3. FAULTY, DAMAGED OR INCORRECT ITEMS
If your order arrives:
damaged;
faulty; defective; incorrect; or materially different from what you ordered, please contact us at bexly.support@gmail.com as soon as possible.
Please include:
Your order number
A description of the problem
Clear photographs of the item and packaging where relevant
We will review the issue and work with our fulfilment partner where necessary to resolve it. Depending on the circumstances and your legal rights, this may include a replacement, repair or refund. - ITEMS DAMAGED DURING DELIVERY
If an item arrives damaged, please contact us as soon as reasonably possible and provide photographs showing the damage and the packaging where possible. We will investigate the issue with our fulfilment and delivery partners and arrange an appropriate resolution where applicable. - WRONG ITEM OR INCORRECT SIZE
If you receive an item that is different from the product or variant you ordered, please contact us at bexly.support@gmail.com. If you have selected the wrong size, colour or variant yourself, this is generally treated differently from receiving an incorrect item from Bexly. Please contact us as soon as possible, particularly because our products are made to order and production may begin shortly after an order is placed. - RETURNS PROCESS
Before returning an item, please contact Bexly at:
bexly.support@gmail.com
Please include your order number and the reason for the return.
We will provide any relevant return instructions based on the circumstances of your request.
Please do not send an item back without contacting us first, as this may delay the handling of your return. - REFUNDS
Where you are entitled to a refund, we will process it using the original payment method where possible. For cancellations made under applicable UK consumer cancellation rights, refunds will normally include the standard delivery charge paid for the order. Additional delivery costs resulting from choosing a more expensive delivery option may not be refundable where permitted by law.
Where applicable, we may withhold reimbursement until the goods have been returned or you have provided evidence that they have been sent back, whichever occurs first.
Refund processing times may vary depending on your payment provider or bank. - RETURN COSTS
Where an item is faulty, damaged, incorrect or otherwise does not conform to the contract, Bexly will handle the matter in accordance with your statutory rights.
For a change-of-mind cancellation, return postage may be the customer's responsibility where permitted by law and where the applicable cancellation information has been provided. - EXCHANGES
Because Bexly products are made to order, we do not guarantee direct exchanges for a different size, colour or product.
If you have received a faulty, damaged or incorrect item, please contact us so that we can determine the appropriate solution. - CONTACT
For all returns, refunds and order issues, please contact:
Bexly
Email: bexly.support@gmail.com
Please include your order number whenever contacting us about an existing order.
We aim to deal with return and refund enquiries as promptly as reasonably possible. - YOUR STATUTORY RIGHTS
This policy does not limit or exclude any rights you have under applicable consumer protection law.
If goods are faulty, not as described, not fit for purpose or otherwise do not conform to the contract, you may have additional statutory rights.